Privacy Policy
Last updated: 8 September 2026
This Privacy Policy explains how SPRX Logistics (“SPRX”, “we”, “us”) collects, uses, stores and shares information when you use our website, customer service channels and the SPRX mobile application. We are committed to handling personal data lawfully, fairly and transparently.
1. Who we are
SPRX Logistics is a Malaysia-based network express service provider. For privacy questions, contact customer service at +60 16-269 9505.
2. Information we collect
Depending on how you use our services, we may collect:
- Identity and contact details, such as name, phone number, email address and delivery address.
- Shipment information, such as sender and recipient details, waybill numbers, parcel descriptions, pickup and delivery records.
- Account information if you register in the SPRX app, including login credentials and profile data.
- Device and usage data, such as device type, operating system, app version, language, log files and approximate network information.
- Location data, when you grant permission, to support pickup, delivery, mapping and operational functions.
- Camera, photo library and barcode data, when you grant permission, to scan waybills, capture parcel photos or update profile information.
- Push notification tokens, if you enable notifications for shipment updates.
3. How we use information
We use personal data to:
- Provide express services, including booking, pickup, transit, delivery and after-sales handling.
- Operate and improve the SPRX app and website, including tracking, customer support and service quality.
- Communicate with you about shipments, service notices and support requests.
- Protect network security, prevent fraud and comply with applicable laws.
4. Legal bases
We process personal data where it is necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as service improvement and security, or where you have given consent (for example, optional location or camera access). You may withdraw consent at any time in device settings, without affecting processing already carried out.
5. Sharing of information
We do not sell personal data. We may share information with:
- Network partners and operational staff who need it to complete pickup, transit or delivery.
- Service providers who support hosting, communications, maps, analytics or customer service, under appropriate contracts.
- Authorities when required by law, regulation or lawful request.
6. Data retention
We keep personal data only as long as needed for the purposes described in this policy, including shipment records, legal compliance, dispute handling and after-sales support. When data is no longer required, we delete or anonymize it.
7. Data security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Subject to applicable Malaysian law, you may request access to, correction of, or deletion of your personal data, or raise a complaint about our handling of it. To exercise these rights, call +60 16-269 9505. We may need to verify your identity before fulfilling a request.
9. Children
SPRX services are intended for business users and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. International transfers
Our primary operations are in Malaysia. If data is processed outside Malaysia by a service provider, we take steps to protect it in line with this policy and applicable law.
11. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update means you acknowledge the revised policy.
12. Contact
SPRX Logistics — Customer service: +60 16-269 9505. Privacy and support page: this website’s Support section.